{"id":14873,"date":"2021-09-05T02:08:14","date_gmt":"2021-09-05T00:08:14","guid":{"rendered":"https:\/\/hifi-filter.sitendev.com\/faq\/"},"modified":"2024-02-13T08:24:10","modified_gmt":"2024-02-13T07:24:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/hifi-filter.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div class=\"FaqList\" data-component-id=\"FaqList\">\r\n\t\t\t<div class=\"FaqListWrapper\">\r\n\t\t\t\t<h2 class=\"FaqList-title AppTitle h2\"><strong>The most frequently<\/strong> asked questions<\/h2>\r\n\t\t\t\t<div class=\"FaqListContainer\">\r\n\t\t\t\t\t<ul class=\"FaqThemeList\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme opened\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Commercial<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo opened\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Can I order directly from HIFI FILTER\u00ae as an individual?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Our company sells its products only to professionals.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Guarantee<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Are HIFI FILTER products guaranteed?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes, HIFI FILTER\u00ae filters are covered by an international insurance group.\u00a0In the event of engine or material damage caused by the failure of our filters, we assume responsibility for them, provided that they are installed and used correctly.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Technical<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>How to identify a filter?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>The HIFI FILTER\u00ae E-Catalog allows you to search for filters compatible with your equipment or to search for the HIFI\u00ae reference corresponding to a competing reference.\r\nIf you do not find what you are looking for, we recommend that you contact us, taking care to note down as much information as possible (dimensions, applications, references, photos, etc.) which will allow our teams to identify it quickly.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Quality<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>What should I do if I find a non-conformity in my product?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Contact us using the contact form, giving details of the non-conformity (dimensional problem, appearance, assembly during use, etc.) and providing us with the following information:\r\n<ul>\r\n \t<li>The HIFI\u00ae reference which is not in conformity, the marking\/batch number, the quantity concerned, the quantity in the customer&#8217;s stock, the number of hours\/km of use and the original reference brand.<\/li>\r\n \t<li>The equipment that is affected by the filter installation, the brand, year, make and reference of the engine and the total hours\/km of the equipment.<\/li>\r\n<\/ul>\r\nThe technical team will reply as soon as possible.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>How can I be sure of the quality of HIFI FILTER\u00ae filters?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Our products are subject to special attention throughout the quality process implemented by the HIFI FILTER\u00ae group. From the design of the product to its manufacture, including stock control, nothing is left to chance to certify the quality of HIFI\u00ae filters.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n    <div class=\"WideTextBanner\" data-component-id=\"WideTextBanner\">\r\n        <div class=\"WideTextBanner-wrapper\">\r\n            <div class=\"WideTextBanner-content\">\r\n                <p class=\"AppTitle h2\">No response<\/p>                <p class=\"WideTextBanner-subtitle\">Write to us,\r\nour teams will answer you.<\/p>                                <div class=\"WideTextBanner-buttons\">\r\n                    <div class=\"Button\" data-component-id=\"Button\">\r\n                        <a class=\"Button-component\" href=\"https:\/\/hifi-filter.com\/en\/contact\/\" target=\"_self\" aria-label=\"Contact\" data-trk-other-cta=\"Contact\">\r\n                            <span class=\"Button-text\">Contact<\/span>\r\n                        <\/a>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":6396,"parent":0,"menu_order":148,"comment_status":"closed","ping_status":"closed","template":"pages\/hero_avec_accroche.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q&amp;As concerning our filter catalogue and our services | HIFI FILTER<\/title>\n<meta name=\"description\" content=\"Do you have a question about the HIFI FILTER catalogue or services? You may find the answer here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hifi-filter.com\/en\/faq\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hifi-filter.com\/en\/faq\/\",\"url\":\"https:\/\/hifi-filter.com\/en\/faq\/\",\"name\":\"Q&As concerning our filter catalogue and our services | HIFI FILTER\",\"isPartOf\":{\"@id\":\"https:\/\/hifi-filter.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hifi-filter.com\/en\/faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hifi-filter.com\/en\/faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hifi-filter.com\/wp-content\/uploads\/2021\/10\/Banner-FAQ.jpg\",\"datePublished\":\"2021-09-05T00:08:14+00:00\",\"dateModified\":\"2024-02-13T07:24:10+00:00\",\"description\":\"Do you have a question about the HIFI FILTER catalogue or services? 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