{"id":106,"date":"2021-09-05T02:08:14","date_gmt":"2021-09-05T00:08:14","guid":{"rendered":"https:\/\/hifi-filter.sitendev.com\/?page_id=106"},"modified":"2024-02-13T08:21:26","modified_gmt":"2024-02-13T07:21:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/hifi-filter.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div class=\"FaqList\" data-component-id=\"FaqList\">\r\n\t\t\t<div class=\"FaqListWrapper\">\r\n\t\t\t\t<h2 class=\"FaqList-title AppTitle h2\">Les questions <strong>les plus fr\u00e9quentes<\/strong><\/h2>\r\n\t\t\t\t<div class=\"FaqListContainer\">\r\n\t\t\t\t\t<ul class=\"FaqThemeList\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme opened\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Commercial<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo opened\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Est-ce que je peux commander directement chez HIFI FILTER\u00ae en tant que particulier ?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Notre soci\u00e9t\u00e9 commercialise ses produits uniquement aux professionnels.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Garantie<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Les produits HIFI FILTER sont-ils garantis ?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Oui. Les filtres HIFI FILTER<sup>\u00ae<\/sup> b\u00e9n\u00e9ficient d\u2019une garantie souscrite aupr\u00e8s d\u2019un groupe d\u2019assurance international.\u00a0En cas de dommages moteur ou mat\u00e9riel caus\u00e9s par une d\u00e9faillance de nos filtres, nous en assumons la responsabilit\u00e9 sous r\u00e9serve d\u2019une installation et d\u2019une utilisation conforme.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Technique<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Comment identifier un filtre ?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Le E-Catalog HIFI FILTER<sup>\u00ae<\/sup> vous permet de rechercher les filtres compatibles avec votre mat\u00e9riel ou de rechercher la r\u00e9f\u00e9rence HIFI<sup>\u00ae<\/sup> correspondante \u00e0 une r\u00e9f\u00e9rence concurrente.\r\nSi vous ne trouvez pas ce que vous cherchez, nous vous recommandons de nous contacter en prenant le soin de noter un maximum d\u2019informations (dimensions, applications, r\u00e9f\u00e9rences, photos\u2026) qui permettront une identification rapide par nos \u00e9quipes.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqTheme\">\r\n\t\t\t\t\t\t\t\t<button class=\"FaqThemeHeading AppTitle h4\" ref=\"themeButton\" aria-label=\"Basculer\"><h3>Qualit\u00e9<\/h3>\r\n\t\t\t\t\t\t\t\t\t<div class=\"FaqHeading-cross\"><\/div>\r\n\t\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t\t\t<div class=\"FaqThemeInfosWrapper\">\r\n\t\t\t\t\t\t\t\t\t<ul class=\"FaqThemeInfos\" ref=\"themeContainer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Que faire si je rencontre une non-conformit\u00e9 sur mon produit ?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Contactez-nous \u00e0 l\u2019aide du formulaire de contact en nous pr\u00e9cisant en d\u00e9tails la non-conformit\u00e9 (probl\u00e8me dimensionnel, d\u2019aspect, de montage lors de l\u2019utilisation\u2026) et en nous restituant les donn\u00e9es suivantes :\r\n<ul>\r\n \t<li>La r\u00e9f\u00e9rence HIFI<sup>\u00ae<\/sup> qui ne serait pas conforme, le marquage\/num\u00e9ro de lot, la quantit\u00e9 concern\u00e9e, la quantit\u00e9 du stock client, le nombre d\u2019heures\/km d\u2019utilisation et la marque r\u00e9f\u00e9rente d\u2019origine.<\/li>\r\n \t<li>Le mat\u00e9riel qui est concern\u00e9 par le montage du filtre, la marque, l\u2019ann\u00e9e, la marque et la r\u00e9f\u00e9rence du moteur et le nombre d\u2019heures\/km total du mat\u00e9riel.<\/li>\r\n<\/ul>\r\nL\u2019\u00e9quipe technique vous r\u00e9pondra le plus rapidement possible.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"FaqInfo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"FaqInfoHeading AppTitle h5\" ref=\"infoButton\" aria-label=\"Basculer\"><h4>Comment puis-je m&rsquo;assurer de la qualit\u00e9 des filtres HIFI FILTER\u00ae ?<\/h4><\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"FaqAnswerWrapper AppText\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Nos produits font l\u2019objet d\u2019une attention toute particuli\u00e8re tout au long du processus qualit\u00e9 mis en place par le groupe HIFI FILTER<sup>\u00ae<\/sup>. De la conception du produit \u00e0 la fabrication de celui-ci en passant par le contr\u00f4le du stock, rien n\u2019est laiss\u00e9 au hasard pour certifier la qualit\u00e9 des filtres HIFI<sup>\u00ae<\/sup>.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n    <div class=\"WideTextBanner\" data-component-id=\"WideTextBanner\">\r\n        <div class=\"WideTextBanner-wrapper\">\r\n            <div class=\"WideTextBanner-content\">\r\n                <p class=\"AppTitle h2\">Pas de r\u00e9ponse<\/p>                <p class=\"WideTextBanner-subtitle\">\u00c9crivez-nous,\r\nnos \u00e9quipes vous r\u00e9pondront.<\/p>                                <div class=\"WideTextBanner-buttons\">\r\n                    <div class=\"Button\" data-component-id=\"Button\">\r\n                        <a class=\"Button-component\" href=\"https:\/\/hifi-filter.com\/fr\/contact\/\" target=\"_self\" aria-label=\"Contact\" data-trk-other-cta=\"Contact\">\r\n                            <span class=\"Button-text\">Contact<\/span>\r\n                        <\/a>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":136,"comment_status":"closed","ping_status":"closed","template":"pages\/hero_avec_accroche.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questions\/R\u00e9ponses sur notre catalogue de filtres et nos services | HIFI FILTER<\/title>\n<meta name=\"description\" content=\"Vous avez une question sur le catalogue ou sur les services HIFI FILTER ? 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